2019 State of the Court

SELF-HELP

NEW RESOURCE CENTER OPENED IN RANCHO CUCAMONGA On October 7, a new self-help resource center opened at the Rancho Cucamonga Courthouse providing free assistance to self-represented litigants who have guardianship or family law cases involving divorce, legal separation, custody, non-governmental child support or paternity. Self-help center staff can assist with answering questions regarding court processes and procedures, reviewing forms for completion, providing educational materials (including sample forms), and referring litigants to local nonprofit organizations.

RELOCATION OF NEW RESOURCE CENTER AT THE SAN BERNARDINO HISTORIC COURTHOUSE

Renovations finalized in 2019 at the self-help center located in the Historic Courthouse. The newly renovated space allows the center to better assist customers and provides a comfortable waiting area. New additions include enclosed private areas for one-on-one appointments, workshop space for the public and additional meeting space.

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PROVIDED INFORMATION OR REFERRAL 73,248 INDIVIDUALS SERVED

47,655 INFO AND REFERRALS

2,005 PHONE ASSISTANCE

PHONE ASSISTANCE

IN-PERSON ASSISTANCE

22 The new self-help online customer portal launches in 2020 after a multi-year development project funded by the Judicial Council’s Innovation Grant Program. The online self-help portal will allow self-represented litigants to communicate directly with staff, complete and submit forms for review, register for workshops, and track the status of their active case(s). The portal will also be accessible via mobile phone and is slated to soft launch in early 2020. ONLINE SELF-HELP CUSTOMER PORTAL LAUNCHES IN 2020

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SAN BERNARDINO SUPERIOR COURT