2020 State of the Court Report

New and expanded communication to court users and employees

The COVID-19 pandemic has highlighted the importance of effective and modern communication strategies and tools. While businesses, especially court systems, have relied heavily on traditional means of communication (e.g., paper notices, phone calls, etc.), these methods were no longer sufficient in a modern and ever-changing world during a global pandemic.

A designated COVID-19 webpage was created to communicate to justice partners, attorneys and the public on the latest services available and those postponed until safety concerns could be addressed or mitigated. SBSC launched Facebook, its third social platform, to communicate more broadly. Multi-media, such as videos, flyers and graphics, were created and displayed to bring awareness and what to expect when coming to court highlighting mandated face masks, social distancing and health-screening assessments. To ensure employees received timely, accurate and

transparent communication, an external webpage was created which housed all courtwide communication, public notices, press releases and important Human Resources related information. For time-sensitive information, such as court closures, the court used its emergency response system to send fast COVID-related information and alerts to all judicial officers and staff. In addition to COVID-19, 2020 was gripped with nationwide protests and riots in part of an international response to the death of George Floyd, and an on-going series of protests experienced

Video Views + 5,000

+2.2 Million webpage visits

Launched Facebook

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